Need an answer about a product or service?
Get Satisfaction! Thanks to fellow customer service blog,
Service Untitled, I found out about a new website where people can post questions and have them answered by a community. In a nutshell, Get Satisfaction is "people-powered customer service".

Let's say that you've tried to contact a company about a product, but they've been slow to answer or you don't like the answer they give you. You can go to Get Satisfaction and post your question and have other members of the community offer a solution. The process is very similar to
Yahoo! Answers except that Get Satisfaction is focused on companies with products and services.
For businesses like Apple, Canon, or Subaru, (just a few of the companies that have been added to the database) I think this is a great place for them to go to get feedback about their products or services.
Read more about Get Satisfaction at this
BusinessWeek article...
» Attend the "Customer Service Is the New Marketing" Summit! from CustomersAreAlways
You're invited to a special event! WHAT: "Customer Service Is the New Marketing" Summit WHERE: Golden Gate Club | 135 Fisher Loop | Presidio State Park, San Francisco WHEN: Monday, February 4, 2008 | 8-5:30 pm PST Get Satisfaction (I... [Read More]
Tracked on: December 6, 2007 12:17 PM | Permalink to Trackback