Has there ever been a time when you asked a customer service rep a question and he/she gives you some off-the-wall answer? I experienced this the other day when I emailed a company and the person who answered my email wrote something that had nothing to do with my question. Obviously she had me confused with someone else. She was probably doing some serious multi-tasking!
I was a little annoyed by the answer because I had to take the time to explain again what I needed, but I thought about this video where the news reporter gets an answer that was completely off-topic. I thought I would share it as a little Friday funny and a lesson in how important it is to listen to your customer...
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