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  Many companies are eager to just hire anybody and throw them out onto the salesfloor or hand them the headset expecting them to just handle the customers they come into contact with. Then they wonder why the company has such a high turnover rate. I think it's important for companies to hire people who are leaders or train the people that they do hire to become leaders. Leaders take initiative. Leaders take care of customers and solve problems. |
Many companies are eager to just hire anybody and throw them out onto the salesfloor or hand them the headset expecting them to just handle the customers they come into contact with.
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« Affirmations For the Customer Service Professional | Main | Oh, The Pain While Helping Customers! »
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