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Sep29
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  As I browsed Enkata's website, there was something that stood out: Every page has an area on the right-hand column with the company's phone number and email address prominently displayed. Enkata wants to talk to you! Now, that's a company who is saying, We're here ready to talk to you if you have any questions. Don't hesitate to call us. That's part of great online customer service. Too bad Walmart doesn't believe that. |
Matt,
Your sense of style is ahead of many people I know! It was great chattin' with you and learning about your company.
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Maria, There is no question that I am light years behind your sense of style, so I whole heartedly accept the compliment.
And, thanks for checking out our web site. You’re right; we do want to talk to people. A couple of the subjects we want to engage on are: true first call resolution (FCR)-- you’d be surprised how often it’s miss-calculated and/or not tracked to the level of detail that can empower improvement. Also, employee and customer satisfaction. We get excited about showing how companies can simultaneously improve on each of these fronts.
Posted by: Matt Kresch | October 2, 2007 10:02 AM | Permalink to Comment