Devoted to customer service and the principles of exceptional customer services

Reading this post by Jeanne Leblanc, Poor Customer Service = Profit? spurred some thought about the difference between flying coach class and first class. 

I'm reminded of the time I flew First Class on United Airlines on a trip to Vancouver, B.C.  My coffee was served in an actual cup with a platter - no styrofoam - and besides the extra leg room and bigger seats, I didn't notice anything much different in the service.  What I mean is, the flight attendant was no more pleasant than a flight attendant would have been had I flown in coach class. 

So, in this case, did I really get what I paid for? 

People always talk about "getting what you pay for", but I'm not so sure about that philosophy.  I think you can give great service but still be competitive with pricing. 

What do you think?