
- "I love My Job": How to Encourage Lasting Motivation - September 28, 2007
- Connecting with Customers Through Email - For Your Frontline Agents - October 16, 2007
- Handling Difficult Callers for Your Frontline Agents - October 23, 2007
- Words and Tone: Your Voice as a Powerful Customer Service Tool - For
Your Frontline Agents - December 16, 2007
Click here for a complete list of seminars...
You can also read articles and listen to podcasts over at the ICMI website: www.icmi.com








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