« Business Branding: A Customer Service Perspective | Main | How To Change Your Company's Customer Service »

Sep18
Customer Service Web Seminars
Maria Palma September 18, 2007
Know More: Customer Service Seminars, Resources 2.0, Customer Service Seminars
If you need an easy, convenient, and cost-effective way to train your employees about customer service, you may want to check out these upcoming web seminars offered by ICMI (International Customer Management Institute):
  • "I love My Job":  How to Encourage Lasting Motivation - September 28, 2007
  • Connecting with Customers Through Email - For Your Frontline Agents - October 16, 2007
  • Handling Difficult Callers for Your Frontline Agents - October 23, 2007
  • Words and Tone:  Your Voice as a Powerful Customer Service Tool - For writing%20clipart.pngYour Frontline Agents - December 16, 2007

Click here for a complete list of seminars...

You can also read articles and listen to podcasts over at the ICMI website:  www.icmi.com

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« Business Branding: A Customer Service Perspective | Main | How To Change Your Company's Customer Service »

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