A frusterated USPS worker:
"We are not a hand holding service or even a true customer service department. We will document your service complaint, we will tell you that someone will call you back (if that is what you wish) but we cannot make your mail magically appear. I am sorry people, but when it comes to delivering mail your United States Postal Service is the only game in town." My thoughts: Someone needs a new job!
Someone who wants to go on a cruise:
"In the last 2 weeks, I had submitted 4-5 submission forms to travel companies requesting for more information on our upcoming Hawaii cruise, but sadly, there was not no reply." I say: Are there any travel agents reading this? Help this person who wants to spend money!
An automotive internet sales manager:
"Why is it so hard to come by good customer service in the automotive vendor industry?" My thoughts: The level of service a person gives is directly related to how happy that person is. Obviously there are some very unhappy people working in the automotive vendor industry.
It's ridiculous not to reply to a customer who is willing and ready to spend money on a big ticket item like a cruise when there is a ton of competition in the industry. Pretty sad, isn't it? :(
Posted by: Service Untitled - Douglas | September 26, 2007 8:17 PM | Permalink to Comment