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Sep26
AT&T Raises the Bar on Service
Remember the other week when I was talking about how companies needed to provide customer service in different languages?  Well, Halleluhia!  AT&T (T) has just announced that the company is offering customer service in over 160 languages!  Here's a snippet of the press release:
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"Available now, customers can dial 1-800-203-8600 to access a broad array of AT&T’s TV, Internet, and home phone services in more than 160 languages, such as Russian, Polish, Arabic and Hmong. When customers call 1-800-203-8600, they can ask for service in their preferred language. An English-speaking representative will connect the customer to a live, expertly trained interpreter provided by AT&T. The interpreter will join the caller and AT&T service representative in a three-way conversation to complete the service."

AT&T has now raised the bar on service...Kudos!

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Internet, and home phone services in more than 160 languages, such as Russian, Polish, Arabic and Hmong. When customers call 1-800-203-8600, they can ask for service in their preferred language.

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