When you work in a big organization with many employees, this becomes somewhat of a challenge. Let's say you have a chain of stores within a certain geographic location, but one of those stores is notoriously offering bad service. That would make the whole organization look bad because the customers who go to that store may assume that all your stores are like that. Not a good thing.
In order for customer service to be consistent within all the stores, it would take a commitment by the CEO, Owner, or upper level management. They would be the ones to ensure that consistent service is happening all the time. However, this wouldn't be a one-meeting discussion. Emphasizing the importance of customer service would have to happen on a weekly basis, at least, especially if this is a campaign that is fairly new to the organization.
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