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Sep27
A Customer Service Professional's Guide to a Stress-Free Workday
Any type of stress that we face during the workday has an affect on how we deal with customers.  I've come up with this guide to help you deal with that stress so it doesn't get in the way of providing excellent service.  Here are a few things you can do to eliminate that stress:

Exercise. Doing this not only makes you more fit and healthy, it's also a great way to release all that pent-up energy from a long day at work.  The feel-good endorphins start flowing through the body and you just feel more relaxed.  Bring your walking shoes to work and do a quick ten-minute walk during lunch if you don't have the time after work.

 

Don't answer email first thing in the morning.  Reading email when you first sit down to work can cause you to feel overwhelmed when everyone has an issue that needs to be taken care of.  Wait about a 30 minutes to an hour to simply just ease into your morning and look over your own To Do list for the day. 

Work on the hardest tasks first.  Maybe there's a very unhappy customer who is waiting for you to call them back, however you're afraid to call because you just don't feel like dealing with it.  Get it done and over with at the beginning of your day so it doesn't nag at you throughout the day, which can build up stress.  Besides, you don't want an unhappy customer to get even more angry because you lagged on calling back.
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Stay away from the drama and the gossip.  If it doesn't concern you, don't get involved with it unless you have a solution to make it go away.  You don't need Jerry Springer drama to affect the work that you do.  Having other people's issues on your mind can and will deter you from your focus - which is helping customers.

Tell your immediate supervisor about your own issues and concerns.  If you don't agree with company decisions or policies, let your voice be heard.  Instead of complaining to other coworkers day in and day out about problems (which adds to their stress), let someone in management know how you feel.  Tell someone you trust who will take action to help you out.

Photo Credit: rigastelpan


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