I remember the days of working in a cubicle. All I did was stare at a makeshift wall all day and take phone calls from customers. Although this may work for call centers - the walls block out the other hundred conversations going on in the center - for the most part, working in cubicles can be very boring. 
That’s why I like to read about companies like Oticon that ditch the cubicles and corporate bureaucracy. They even have meetings on couches! Now if that isn’t comfortable…
It’s so much nicer to have a more relaxed atmosphere where executives are open to ideas - especially ideas that pertain to serving customers better. A company’s customer service is only as good as the employees who serve the customers!
Read more about the No-Cubicle Culture over at BusinessWeek
Loosely Related Post:
5 Customer Service Rules That Apply to Internal Customers
Photo Credit: Penywise
"A company’s customer service is only as good as the employees who serve the customers!" -- I agree! I've written about the link between employee value and customer value on my blog lately as well. View the most recent post here. Ultimately, satisfied employees lead to satisfied customers, which leads to increased business value.
Posted by: Connie Smith | August 14, 2007 9:14 AM | Permalink to Comment