In my Psychology classes in college there was always this Nature vs Nurture debate. On one side was the theory that we behave the way we do because of our natural, inherent qualities, but on the other side scientists believe that we are who we are because of how we are brought up. I've always believed that we are a product of both nature and nurture.
With that said... At what point in our educational system do people start to think that customers are just a number on a spreadsheet? How did we become a sales oriented culture versus people helping people culture?
Many of us grow up with good values and we learn from an early age to "play nice", so who do we blame for the way the corporate world is nowadays? Or do we blame ourselves? Has this notion of bad customer service been going on for a long time or is it really just something that has been taking place recently?
I'm not really sure where I'm going with this post, but those are some of the random thoughts that went through my mind this morning...
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