Devoted to customer service and the principles of exceptional customer services

 

This past weekend I went shopping at a Ross Store thinking I was really in the mood to dig in and find some bargains.  Little did I know that I was actually going into the Amazon jungle...

Now I don't expect any Ross store to be exactly organized.  However, I walked into the store and there were piles of clothes all through the aisles - so piled up that one could barely walk.  It looked as if a hurricane had hit the store - literally.  I don't think the employees have cleaned up the store in months.  To top it off there were only two cashiers attempting to ring up 40+ customers.

After all was said and done I only found one top that I liked, but didn't even buy it because I didn't feel like waiting in that long line.

Perhaps this bothered me more than most customers.  I'm a neat freak who believes that stores should be well-maintained - even if it is a Ross store. 

Isn't it obvious that having a clean store affects the "bottom line"?  As Anne Simons said in her comment:

"it's always back to the basics, isn't it? maybe it's because it's so obvious that we need to be reminded..."