Manage Smarter has an article that lists the 15 Personal Skills You Need on the Job. It’s a pretty good comprehensive list that contains skills I would look for when hiring a customer service rep. Here are the two skills mentioned that are at the top of my list:
Good attitude: This has been shown to predict counterproductive work behaviors, job performance and theft.
Optimism: A positive attitude goes a long way toward productivity.
These two skills pretty much go hand-in-hand. People who have a good attitude are generally optimistic and vice versa. When you’re an optimistic person, you usually find it hard to tell a customer “No”. Rather you try to find a solution that will bring about a win-win situation.
What characteristics do you look for when hiring people to help serve your customers?
Related Post:
The 15 Customer Service Competencies
Read more about hiring good customer service reps in the Hiring archives...
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