Devoted to customer service and the principles of exceptional customer services

Business Week reports that many of the popular teenage shopping destinations reported lower than expected sales for the second quarter.  My Alma Mater, Wet Seal, Inc. (WTSLA), posted a 7.2% decline.  Many of the retailers blamed delayed back-to-school schedule and the weather for these lack of sales. 

Weather?  Isn't it always hot during this time every year? 

Why not blame the lack of service that customers get when they shop in these retail stores nowadays?  There once was a time when there were greeters in front of the Ambercrombie & Fitch (ANF) stores.  Now we're lucky if we even get a "Hi" during a visit. Retail consultant, Patricia Pao, says something very important: "Kids are rediscovering one-stop shopping, especially if there's variety, sales, and service."  Friends, the key word here is service. 

Many times teenagers are ignored in the store when they're shopping by themselves.  Salespeople blow them off thinking they don't have the money to spend - they're just teenagers, right?  Well, I can't tell you how many times I've helped a teenager who later came back with a parent and spent loads of money with me!