Devoted to customer service and the principles of exceptional customer services

Would you rather work for someone good who is nice or someone stellar who is not? That's the question that Liz Strauss asks in a post titled Business Rule 16: Nice and Good.

I would rather work for someone who is nice and has the service heart that I talked about earlier this week.  Yes,  knowledge and skills are important, but are nowhere near as important when it comes to establishing rapport and building customer relationships.  I believe that customers are more forgiving of your lack of knowledge and less forgiving when you don't treat them good. 

A person who isn't very skilled in their position can practice and practice to become stellar.  However, it's more difficult to teach someone to be nice - and even then you may be teaching them to be a fake nice person.