Devoted to customer service and the principles of exceptional customer services

Like millions of people across the world, I'm a huge Oprah fan.  The other day I watched a rerun with Colin Cowie as her guest.  Colin Cowie is famous for his extraordinary weddings and talent for entertaining.  Attention to details is his middle name. 

Colin said something profound that I wanted to share...

"...entertaining well is about what happens the second your guests step inside the front door..."

When guests come in, Colin will greet them with the drink for the evening.  How's that for a warm welcome?

 

This concept of entertaining well can be applied to your business.  When customers walk through that door, you want to greet them as if they
are guests in their home.  Why not offer your customer a cup of water or some goodies?  I knew of a real estate agent who made up this little "menu" for clients to pick and choose what kind of drink they'd like and then she'd go to the vending machine and get their "order".  This can be hard in a store with a great deal of foot traffic, so a very warm greeting will suffice in this setting.

How do you entertain your customers?

If you liked this post, you may want to read Another Reason Greetings Are Important.