Devoted to customer service and the principles of exceptional customer services

Great point Maria. I believe consumer boycotts are difficult for the reason you indicated in your article, most people are looking for the best deal. It would be nice if people were actually looking for the best value meaning that they look for a reasonable price for a particular good/service and also examine the track record of the company providing that good/service. I don't shop at Payless because their shoes always hurt my feet (and they rarely have cute shoes in the 11-12 section). Does that mean I should keep buying their shoes because they are cheap? Nope, you get what you pay for, it's the same with customer service.

Kimberlee,

I know that people shop based on price alone - which I can understand...But if they only realized that sometimes they end up paying more because either the product breaks down or the service they get is just plain shoddy. Then they have to start from square one again to find another company - which costs more time and money!

i like a good deal as much as the next person. a good sale catches my eye, too. but like the man says, " if it sounds too good to be true, it probably is". and the classisc "you get what you pay for" always rings true.

but another aspect to consider are those who are slaving away, often quite literally, at the cola face, those who are making our 'bargains'. do spare a thought or two for those working for less then living wages, even for 3rd world countries. this could be endentured people, children , prisoners or just slaves.

so next time you think of the fantastic deal on your clothes or coffee or soomthing, have another think and maybe choose to spend a few cents or a buck more or to shop somoehwere else.