There's been buzz about this recent Wall Street Journal article about a United Airlines captain named Denny Flanagan. Call me a sappy, corny, and sensitive girl, but I don't care - tears welled up in my eyes when I read this article. Some women cry during chick flicks, I cry when somebody as caring as Denny Flanagan illustrates what true love is. I'm literally in awe of what this man does...and is he married? This man needs a promotion - to CEO, that is!
Of course there are the skeptics out there who wonder if Flanagan has ulterior motives. A man with an ulterior motive doesn't do the kinds of things that Captain Flanagan has done. That man has a pure heart of gold.
Hey, we're on a roll today! Two good customer service stories in one day :)
He's really first class, Maria! Thanks for showing us such a uniquely talented pilot - one in a million!
Posted by: Robyn | August 30, 2007 5:15 PM | Permalink to Comment