« Another Chapter in the Dell Saga | Main | Friction and Customer Conspiracies »

Aug27
Customers Know When You Lie
Seth Godin has a great example of the type of service you can expect at Home Depot.  That would be, uh, no service.   Perhaps someone saw Seth taking a picture of that sign and scurried over to make sure he wasn't some investigative insider making sure they were doing their jobs ;)

Well, Seth Godin does make a good point about making sure you have key customer service features up and running - especially during busy times. 

However, the question does come to mind...

If the saw wasn't working, couldn't one of the workers at Home Depot - of all places - simply go to the aisle that stocks saws and get a new one?  Things that make you go Hmmmm...

1 Comments/Trackbacks




Hmmm indeed! Thanks Maria - very thought-provoking article!

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« Another Chapter in the Dell Saga | Main | Friction and Customer Conspiracies »

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