Devoted to customer service and the principles of exceptional customer services

Seth Godin has a great example of the type of service you can expect at Home Depot.  That would be, uh, no service.   Perhaps someone saw Seth taking a picture of that sign and scurried over to make sure he wasn't some investigative insider making sure they were doing their jobs ;)

Well, Seth Godin does make a good point about making sure you have key customer service features up and running - especially during busy times. 

However, the question does come to mind...

If the saw wasn't working, couldn't one of the workers at Home Depot - of all places - simply go to the aisle that stocks saws and get a new one?  Things that make you go Hmmmm...