It feels like ages ago since the last carnivale! I don't know if it's this summer heat that seems to make the days go by sloooowwww.... All I know is that I was looking forward to this day because that means many goodies to consume - and we do have a handful here!
I received quite a few submissions, however, I've only included the ones I felt were relevant to this blog - meaning that they talked about customer service information, news, and issues. If you submitted a post and don't see it here but you believe it should be posted, please let me know. Perhaps I've misunderstood the message you were trying to get across in your post! 
Anyways, on with the show!
Charles H. Green presents Negotiation and the Short Term Performance Trap posted at Trust Matters.
Randy Nichols presents Matt’s Creative Advertising Blog » Blog Archive » Advertising Jingles and Commercials - Radio & TV posted at Matt's Creative Advertising Blog, saying, "I offer some great tips to stop you from getting ripped off by advertising companies. It can happen if you don't follow these simple rules."
Jason Rakowski presents How To Deliver Technical Support That Delights The End User, Part Two posted at Learn Good Customer Service, saying, "For computer companies technical support can make or break you. If you are in high-tech this is a must read."
Chuck Lafean presents The Platinum Rule posted at Relevancy Marketing.
Tupelo Kenyon presents Don't Take it Personally posted at Tupelo Kenyon, saying, "Why do people criticize? It's not about you – it's about them. When you get criticized, here's what to do with it – don't take it personally. Praise can be just as harmful (but sneakier) – don't take it personally. If you're a habitual critic, here's how to stop . . . but don't take it personally. (Enjoy soothing instrumental music as you read plus songs with lyrics related to each article – all free.)"
Dan Obregon presents Best Practices in Deploying Proactive Service posted at Multichannel Musings, saying, "Proactive service in the form of click to call or click to chat has the potential to make a big impact on online sales; but to get the results you're after, merchants must know how and when to use it effectively - and have the right practices and resources in place to support it. To get deeper insight into this important topic, we sat down with Jupiter Research's Zach McGeary for some tips on how to get proactive service right."
Joe H. presents Serving your customers with TOP notch phone etiquette posted at Millennial Growth, saying, "Includes a downloadable reference sheet for posting within one's organization."
Service Untitled presents The Ringing, saying, "As a company, you should work to avoid the ringing. Not just the actual ringing that is likely caused by a problem with your IVR, but all types of similar problems."
Thanks to all for your contributions! You are much appreciated ;) Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
Comment Preview