Devoted to customer service and the principles of exceptional customer services

It's that time of the week, folks...The Customer Service Carnivale is here and as always, we have some good reads to keep you busy throughout the day!  So without further ado...

Charles H. Green presents Does Your Customer Trust You? The Acid Test posted at Trust Matters, saying, "If you've never refered a prospect away, you've never shown you can be trusted by your prospects." Referring customers to the competition is a sure sign that you have the confidence and the trust that they will always come back to you in the future! 

Jason Rakowski presents Building Relationships In Business - Why It?s So Important posted at Learn Good Customer Service, saying, "There are several different types of relationships that a business owner should be trying to obtain. This article will take a look at three of them that I feel are a must have!"  Relationships are definitely a must in any setting, whether business or personal.  Always remember that every person you come in contact with could be a potential customer!

Customer Service News

Aruni Gunasegaram presents Babble Soft and Rackspace Partner Up posted at Babble Soft's Blog, saying, "We believe 110% in customer service as does our partner, Rackspace." Yay!  A good customer service story!

Dan Obregon presents Victory for Voice posted at Multichannel Musings, saying, "The New York Times today reports on how Netflix is bucking the trend towards email and self-service by moving its entire customer service operation to phone-based agents." Looks like Netflix is really serious about winning customers back! Kudos!  Now the ball is in Blockbuster's court...

Becky McCray submitted an excellent article written by Zane Safrit, the CEO of Conference Calls Unlimited.  Zane talks about how customer service is the ultimate strategic weapon and he too mentions how Netflix is doing great things.  

Customer Service Tips

Warren Wong presents Make People Comfortable By Greeting Them Right posted at Personal Development for INTJs, saying, "Do you know how to make people comfortable when you meet them? Here's a couple of tips to make them feel right at home."  Did you know that people decide whether or not they'll do business with you within 30 seconds of meeting you?  Your greeting is not just an opener, but it's a deal closer too! 

SJ Yee presents FAQs on Marketing answered by the Guru of Marketing Philip Kotler posted at Personal Development for the Book Smart. As I've always said, marketing and customer service go hand in hand...

Warren Wong presents The Key To A Healthy Relationship posted at Personal Development for INTJs, saying, "Are you in a healthy relationship? Do you know what makes a relationship healthy? Here's the key to a healthy relationship."  Relationships are the life and blood of customer service.  It's always good to have a health checkup!

Christopher J. Brunner presents A Bad Customer Service Experience posted at GreatFX Business Cards, saying, "The customer, in fact, is not always right, but good customer service is treating her as though she is. Making the customer feel appreciated, even when they are not pleased, is the goal."  A must read! It's obvious that this manager could not handle neither conflict nor confrontation.  Don't make this mistake. 

Customer Service Tools

Christine Scivicque presents How to be a Good Listener posted at The Executive Assistant's Tool Box. Christine provides some very useful tips.  I like the bit about setting aside preconceived notions...

Service Untitled presents Public Shame and Praise to Drive Results. In my personal experience this type of practice produces quite a bit of competitive activity - sometimes too competitive. It should be used with caution!  

Well, that's it!  I hope you enjoyed the carnivale as much as I did ;)  Remember that you are always welcome to host the carnivale at your blog!  The carnivales for September will take place on Sept 10 & 24. 

Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.