University System of Georgia (USG) Chancellor Erroll B. Davis Jr. has started a customer service initiative. The project is called "Customer Focus" and was started last year. This is what Davis says about the project (taken from the Customer Focus website):
“In line with the Governor’s goal of achieving the best-managed state government, we intend to provide a model of service unparalleled in public higher education. Many of our faculty and staff already place our students’ needs first, but we need to institutionalize this practice and really own it.”
Can you think of any other university system that focuses on their students (customers)? I attended Chico State and was too busy partying to notice if I received good service or not ;)
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