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Aug 3
Attention Retailers: If Walls Could Talk...
Maria Palma August 3, 2007
Know More: Retail Stores 2.0, Retail Stores
What would they be saying about your business and your customers?  Have you taken time out to just stop and reflect on how your customers are perceiving your business?  Have you spent any time on the sales floor observing how your customers are shopping and how your customer service reps are interacting with them?To-Do.gif
  • Do you have what your customers need?

Wait - do you even know what the sales floor looks like?  (You'd be surprised how many managers stay cooped up in their office or stay at their desk all day!)

Just a few questions to ask yourself as you head into the busy weekend!

Resources of Interest:

 

2 Comments/Trackbacks




it's always back to the basics, isn't it? maybe it's because it's so obvious that we need to be reminded...

cheers,
anne

Posted by: anne | August 7, 2007 7:30 AM | Permalink to Comment

» The Customer Experience: Isn't It Obvious? from CustomersAreAlways
  This past weekend I went shopping at a Ross Store thinking I was really in the mood to dig in and find some bargains.  Little did I know that I was actually going into the Amazon jungle... kmmad... [Read More]

Tracked on: August 7, 2007 3:00 PM | Permalink to Trackback

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