Devoted to customer service and the principles of exceptional customer services

As all the dust of the iPhone mania starts to settle, a new reality starts to hit home for many people.  Yikes, I had to sign up with AT & T just for this iPhone to work!  For some people this may be ok - they've never had any problems with them.  I'm not one of those people - as you may recall from my last incident with AT&T.  In the end I did give them a thumbs up for giving me credit!  Nonetheless, I still had issues...

And it looks like Guy Kawasaki has had his share of customer service woes with AT&T.  Pretty darn scary!  I can just imagine the piles of mail and email that Apple is receiving right now with regards to their partnership with AT&T.