Devoted to customer service and the principles of exceptional customer services

Yesterday I posted a review of Phil Gerbyshak's book, Ten Ways to Make It Great, over at The Good Life.  It's a book I highly recommend everyone read - especially those of you who feel like you're still stuck in your customer service job and can't seem to find a way out.  Perhaps this book will inspire you to take action and find a job that you do love or perhaps it may give you a different outlook on the job you have right now.  Either way, you'll get a sense of direction and be that much happier about life and work. 

I'll be honest and say that I wasn't always a happy camper when I worked in customer service.  All the Don't Do's that I talk about here - well, I've probably done about 90% of them!  However, I finally took a step back from the chaos and realized that I wasn't going to be happy until I was doing something that I loved.  Well, that's when I found my zest, my passion - which was creating art and writing.

I'm still helping people now - just on my own terms and in a setting that highlights my unique talents.  It's wonderful when you can look at your work and say that you truly enjoy it and that you love helping people.  I know that some of you who have been interviewed for a customer service job have told the interviewer, "I love helping people" just so you could get the job.  And sure, that may be true, but are you going to be doing something you love....absolutely, absolutely love? 

I know that I keep coming back to this subject over and over again, but I think it's the only way that customer service is going to improve in this country.  You need to really dig deep within to find out what is going to make YOU happy.  Either that or look at what you're doing and find meaning in it.  That's the only way that your job or life is going to get better...

Related Posts:

Advice For Those Who Hate Their Customer Service Job

Before You Take That Customer Service Position

Yes, You Have a Choice!