I don't think a month goes by that a story about Dell (DELL) doesn't pop up on my radar. Today's news comes from Sound Money Tips and the topic is about order delays for a new laptop, the Dell XPS M1330.
This brings up a point that I've made time and time again - you can have great products, but if you can't even fulfill those promises to customers, then those super-terrific fancy products don't mean anything!
Yes, unforseen circumstances do come about, but perhaps there could have been better planning on Dell's part. Negative feedback on Dell's blog has probably reached an all time high. What now, Dell? As one person said, perhaps the company is too focused on fulfilling those Walmart orders?
Ouch.
Read more about Dell customer service in the Dell archives...
With the latest partner program finally taking shape this fall/winter (after much speculation about its structure in the past many months), I wonder if they will get their new business model more together. It seems that if Dell can rely on solution providers to shape their partner program, they might get some ideas about how to use their new business model to its fullest and continue the focus on customer service that marked their previous direct plan.
Posted by: Computer Consultants Secrets Blog | January 5, 2008 11:25 PM | Permalink to Comment