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Aug27
Alberto Gonzales, the White House, and How It Relates to Customer Service
I have to say that I don't follow too much of what goes on at the White House, but I received a bulletin from Know More Media today that U.S. Attorney General Alberto Gonzales announced his resignation today.   The first time I even heard about Alberto Gonzales was just the other night when I was watching a documentary on the History Channel.  People were accusing him of making contradictory statements about what happened during 9/11. 
Alberto%20Gonzales.jpg
Anyhow, this post isn't so much about Alberto Gonzales as it is about what can happen when there is turmoil within your business organization - in this case, turmoil within the White House. (Heck, when is there never turmoil at the White House!) The White House is the perfect example of what can happen when internal customers, or employees, are in a constant state of conflict.  There will always be disagreements and conflict within a business organization, but how you manage these disagreements has an affect on the business at large.  Negative energy can spread throughout the organization and customers are certainly not immune to the damaging effects of this conflict.  As a country, the U.S. has certainly been affected by the dishonesty of government to the point that many of us don't even trust the government anymore.  It's just too bad we can't take our business somewhere else.

1 Comments/Trackbacks




Great post, Maria!

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« Customer Service Carnivale - August 27, 2007 Edition | Main | Product Merchandising and the Customer Experience »

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