Within my circles of friends, the hot topic of conversation these days seems to be the Apple iPhone and wireless cell phone providers. One day my four friends and I spent at least fifteen minutes comparing cell phone plans and the customer service we’ve received from companies such as Sprint, T-Mobile, Cingular (“Now the New
AT & T” - new name, same ole service). We came to the conclusion that T-Mobile really and truly is the best when it comes to customer service. Another great example of word-of-mouth advertising! (A note to other cell phone providers: You suck!)
So, how did T-Mobile reach these great heights and win the hearts of customers across the country? Read about the case study done on T-Mobile customer service…
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» Sprint Dumps 1000 Customers from CustomersAreAlways
I’m not sure how to take this news about Sprint dropping about 1,000 of their customers because the company feels that these customers call customer service excessively. The company claims that there are customers who call up to 300 times... [Read More]
Tracked on: July 8, 2007 4:02 PM | Permalink to Trackback