The buzz about Sprint firing their customer still continues! I’ve been catching up on blog readings…
Seth Godin says: “First job: get serious about customer satisfaction.” My thoughts: If Sprint was really committed to customers from the get-go, they wouldn’t be going through this.
Dan Tudor over at Landing the Deal says: “…if anyone in a sales career is casting judgement towards Sprint, you shouldn't”
Susan Gunelius of Marketing Blurb says: “…Who knows who is telling the truth, but either way you slice it, Sprint is in for a run of bad publicity.”
Oh, and this post is by far, the juiciest post I’ve come across! Communities Dominate Brands offers an in-depth commentary with an open letter to Sprint-Nextel executives. Whew! I need a reading break!
So, will all this talk die down? Some think we’ll soon forget about this issue. Will Sprint drop off the radar like other companies have? As for me, well, I’m still keeping tabs on Dell and AOL!
Here's a video of a very bizarre voicemail from Sprint customer service to a customer...
I know I've been tongue tied before when trying to leave a message for someone but this takes it to new heights. This agent obviously did not rehearse his script prior to making this call...
Posted by: Kimberlee Morrison | July 13, 2007 1:04 PM | Permalink to Comment