Devoted to customer service and the principles of exceptional customer services

For those of you who need a little music to start off your day, here's an interesting YouTube video with a lady singing, "Telephone Outsourcing".  Warning:  This song is a little catchy and it may end up being played over and over in your head for the rest of the day!

I think outsourcing overseas call centers will not stop.  As long as there is a cheaper source of labor out there - or at least, what companies think is cheaper - then they're not going to budge.  I've never worked in a call center in another country, but I assume it would take more training.  However, they (corporations) probably figure that after the initial training, it's probably more cost-effective in the long run.  Little do they know that some customers are taking their business elsewhere because they're so frustrated with having to talk with someone in another country.  However, are there enough of those customers to constitute a change?