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I’m not sure how to take this news about Sprint dropping about 1,000 of their customers because the company feels that these customers call customer service excessively.  The company claims that there are customers who call up to 300 times a month to complain about billing or technical problems!  300 times!  Are there really people out there like that or is that a mere exaggeration?

With millions of customers, Sprint feels that letting go of these customers won’t really hurt business much, but what happens if those 1,000 customers told 10 of their friends how awful Sprint customer service is?  By the way, from what my friends told me about cell phone providers, it looks as if Sprint really does have the worst customer service!  

On the other hand, I can understand that there are some people who will just never be happy with anything in life and we sometimes have customers who just deplete our energy with their outrageous demands.  However, these customers are few and far between.  Maybe Sprint is justified in taking this action.  

What do you think?  

Read more over at the Washington Post…