Here’s a great thought for the day:
The bottom line of Exceptional Customer Service is:
To meet and exceed the wants and/or needs of a customer so that the customer:
1) Is Delighted;
2) Comes back; and
3) Recommends your company to others.
This is what Doug Kelley of EmpowerTheSpirit.com says in a must-read article, Keeping Customers Happy by Giving Exceptional Customer Service. 
What Doug Kelley has said is what us customer service bloggers have been preaching! My only hope is that these ideas will spread into the corporate world…So, if you could do me a big favor and add CustomersAreAlways to your blogroll, bookmark it on Del.icio.us, submit a post to Netscape or Digg (only if you really like it!), or simply take the conversation to your blog! Actually, you’ll be doing the business world a huge favor! While you’re at it, check out my blogroll here and visit other people who have a passion to help businesses establish great relationships with their customers.
THANK YOU!
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