Well, after reading the story and the comments, I think the main issue is how the author was treated when he arrived at the counter of Midwest:
...When I arrived at 6 pm, I was the fifth person in line. By the time I got up to be served, it was 6:45 pm. When I asked her if I could get a flight on another airline, she said she could have done something for me if I had been there before 6:30 pm -- after that time, all the other airlines' flight options were booked or gone. I mentioned (through gritted teeth) that I was there before 6:30 pm -- in plenty of time to get on another flight. She said, "yeah, but I was busy." I was not impressed, as you might imagine....
That kind of answer from anyone is enough to get my blood boiling. "Rude" is the only nice word I can say to describe this person who was helping customers get re-booked.
What do you think...Should the author over at Free Money Finance hate Midwest Airlines? Well, I say give them another chance. At least he got a free round-trip ticket for another trip - which is more than most airlines would have done. Of course, Midwest could have nicer ticketing agents working for them...
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