Devoted to customer service and the principles of exceptional customer services

I've been in the LV store before with my dad, by myself, and then with my girlfriend. When I was with my dad, we instantly got more attention. When I was with my girlfriend (both of us are younger than the average LV customer I'm sure), we had to find someone. It's very different than Nordstrom, where anyone is glad to help you if they're around.

It's funny because some of my friends perceive many Nordstrom salespeople to be "snooty", but I think it's the suit and ties that they find intimidating. I've helped people that were dressed like "bums" but ended up spending a boat load of money. You just never know!!

Few days ago I bought a check book cover and a wallet from Louis Vuitton and they were bigger than what I wanted and decided to return them. They were both in an excellent condition and within the 14 days time limit.

The receipt says " Merchandise in saleable condition may be returned or exchanged within 14 days,,,,etc." Both products were in an excellent condition and I've been told that by the staff of many other boutiques, and friends and family.

I only talked to a sales person and I still haven't talked to the manger yet but from the little research I've done on the Internet it seems like Louis Vuitton customers face the same problem all the time.

I am interested to know if others have similar stories and any feed back would be very welcome,,,,,,,,thank you,,,,,,Mike .

The sales person said " one of them was used" but nothing in the receipt said "don't use them."

to learn about Louis Vuitton dishonest return policy

Interesting that you get the snubb from these people but, who are they fooling?? They are just there selling the stuff. The wages they make per week will barely cover one bag. Tell them that next time you get the "look" from them.

I would like to share an unpleasant experience shopping at LV in Singapore.

I was happily browsing the catalogue when the sales lady interrupted me to say that the catalogue is for
internal sales referencing. I then check with another salesperson and he said that the catalogues are for customer browsing. I was then able to look at the catalogues at another counter.

I would wrote to LV to ask first of all if LV's policy is to allow customers to browse their in-store catalogues. If so, I would then like to ask if Pearlyn (the sales lady) is selecting customers to serve and giving unequal treatments to certain customers.

They replied promptly with a cookie cutter reply as follows:

Dear Sir,

We acknowledge receipt of your email dated 5 August 2007 in which you expressed your dissatisfaction with regard to the quality of service you received in our store.

Thank you for your comments. Indeed, we attach great importance to your remarks, and we strive to take account of every one of them so we can offer you an excellent level of service, in line with your expectations.

We pay particular attention to provide all our customers with the best service possible.

We are very sorry that this was not the case when you visited our store and we would like to take this opportunity to apologize. We are now ensuring that steps are taken so that such an incident does not occur in the future.

Thank you for your continued loyalty to Louis Vuitton. We hope to have the pleasure of your custom again very soon in our store.

Yours sincerely,

Customer Service Centre
Louis Vuitton Asia-Pacific

I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. With such customer service centre, no wonder the retail service sucks! But I am not giving up till I get a reply.

Any advice appreciated.

Louis Vuitton is definitely a hot brand of handbags and accessories but I really prefer Chanel and this article just adds to my views I am not much feeling the styles, I really would prefer to have a Chanel or even a Chloe it would even cost me less.

I am a regular customer at the Louis Vuitton boutique in Rodeo Drive. Based on my experiences visiting the store, the salespersons have been very friendly and quite helpful when I was browsing and finding information regarding their products. My LVs are mostly luggage pieces since I am an avid traveller. In purchasing a luggage, the salespersons have been helpful by providing me information about the luggage, which luggage is more appropriate based on how I dress, etc.

I have also had the opportunity to return a product (pochette accessories in Damier Azur) since my girlfriend preferred the Damier Canvas. I returned the bag exactly 14 days after purchase. The salesrep checked the bag carefully and determined that it was in pristine condition; I was able to exchange it with no fuss.

When returning a product, make sure that the product is repacked exactly the same way when you purchased it (which means the product has to be in the dustbag, inside the protective box, and in the shopping bag).
The product has to have no scratches, stains, hair, and any signs of wear and tear.

Considering the price one has to pay for an LV, the product has to be in almost, if not, perfect condition in order to be sold. Bear in mind also that LV has a reputation of manufacturing products that are of pristine quality that they must maintain in order to keep the LV prestige.