Welcome to the July 30, 2007 edition of customer service carnivale! As you will soon discover, this is probably the biggest edition we've had thus far and I'm very excited to see that customer service love is spreading around the blogosphere ;)
This new format for the carnival is in "beta" (don't we love web 2.0 lingo!) I've gone with the default format from the Blog Carnival website as it makes it easier to write up this post. However, I'd love to get your feedback on it as well. Does it make for easier reading?
Anyways, without further ado....Let's start the carnivale! Oh, don't forget the cotton candy!
Good Customer Service Tips
Tupelo Kenyon presents How to Keep Your Word posted at Tupelo Kenyon, saying, "Customer service is people dealing with people. How you impress your customers has a lot to do with the way you use your word. This article is a poignant reminder of the power of your word. Celebrate life by honoring your word . . . and therefore the people with whom you interact. (Enjoy soothing instrumental music as you read plus songs with lyrics related to each article – all free.)"
RisingSunOfNihon presents Customer Service in Japan vs in United States posted at RisingSunofNihon.
Dan Obregon presents Is your delayed response stressing out your customers? posted at Multichannel Musings, saying, "A study commissioned by British web hosting firm Fast Hosts was published last week, and claims that 9 out of 10 consumers say that slow or poor response from a company's email customers service caused them anger or stress."
Michael Moser presents Servicing Customers Instead of Rules posted at CallCenterScript, saying, "Tips from a defunct, world-class call center: decide if a battle with a customer is worth fighting for the company's sake, not for the sake of a rule."
Chris Russell presents Turning Coal into Diamonds: A Case Study on Customer Complaint Tracking posted at Productivity Planner, saying, "In order to reach the goal of fully utilizing customer feedback, a more comprehensive system for managing customer complaints is needed."
Cade Krueger presents Branding Can Save A Business Customer Marriage posted at Write To Right.
Jimson Lee presents Everything I learnt in Life, I learned while Bartending posted at Speedendurance.com, saying, "25 tips on how to improve Customer Service from my bartending experience!"
Bhupendra Khanal presents Customer Focussed versus Customer Centric posted at Analytics Bhupe, saying, "Own profit retains business while customers profit increases business."
Service Untitled presents The Welcome Email with a follow-up Sample Welcome Email saying, "The welcome email is important. It is the beginning of the actual customer experience."
Customer Service Tools
Glenn Ross presents Twenty-one Ways To Gather Customer Feedback posted at AllBusiness.com - Customer Service Experience.
Another goodie from Glenn Ross! 14 Questions You Should Ask Yourself About Your Best Customers posted at AllBusiness.com - Customer Service Experience, saying, "Read these questions, then localize them to fit your needs. Ask yourself these questions about your best customers on a regular basis."
Wow, this should be enough reading to get you through most of the day! A big hug and thank you to all of you who contributed to make this edition a success ;)
Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page. If you would like to host a future carnivale, email: maria [at] customersarealways.com
Comment Preview