Devoted to customer service and the principles of exceptional customer services

Elliott of Begging to Differ offers his perspective on the state of customer service these days.  It was a little depressing to read, but then I certainly can’t be in denial of what’s going out there in the world!  I find Elliot’s definition of customer service pretty interesting:

definition
1. Providing the minimal amount of interaction or aid required to keep a working relationship with a customer. This is usually carried out by underpaid employees that are only permitted to read from pre-written scripts; often follows 15 minutes of dealing with computer recorded menus and 30 minutes of being placed on hold. Customer service usually follows billing mistakes in the form of extra charges and/or service outages and is sometimes treated as a luxury, coming with a monetary charge to the user

Now it’s your turn…Do you have this same definition of customer service?  Do you think that customer service has improved the past ten years or do you think it’s getting worse?  When was the last time you received great service?  What can you do to improve the state of customer service these days? Leave a comment below…