Devoted to customer service and the principles of exceptional customer services

It’s Monday morning and I’m sure many of you were out shopping this weekend - maybe it’s a new BBQ grill for summer get-togethers or maybe it’s a new bathing suit for that trip to the beach.  Whatever it is, most likely we’ll share the shopping experience with a friend, coworker, or relative - especially if it’s a negative experience.  “You won’t believe the terrible service I got this weekend….”  We can all relate.

 

What’s very interesting to me is that many business people - especially corporate business people - never stop to do the math.  Do they not ever receive bad service?  Do they not know that we tell five of our friends about the bad service we got from their company?

Well, I found out via Phil Gerbyshak that Christine Kane is quite the mathematician who has the perfect addition and subtraction problem for us to ponder over.  Now, why didn’t we learn these types of word problems in high school or college?  Wouldn’t it be nice if kids had to go to customer service academy and learn the real way to do business?