So, why do so many companies look to cut costs first starting with ...any areas of direct contact with customers
We don’t get it either. It really goes to show how much work we need to do. We meaning people like me who blog and talk about customer service. I can only say that companies who start laying off customer service employees first in their efforts to “downsize” or “cut costs” really and truly need our help.
If you happen to come across a news item or hear about a company who are laying off employees, would you kindly email me to let me know? I was kidding when I wrote about my crazy CEO scheme, but now I really think I’ll follow-through on it.
I can sit here and complain all day about companies who just don’t get it or I could get off my butt and do something about it. I think I’ll do something about it. How about you?
(Hat tip to Phil Gerbyshak for the info…)
By the way, Carolyn Manning over at ProductivityGoal is now taking submissions for the Carnivale of Customer Service!
Maria - they may *need* our help, but no doubt they don't want it. The powers that be feel they are *right* and don't care about us in many cases. Still, we need to keep raising the case on these items so we can try to change the world, one starfish, one customer service agent, at a time.
Posted by: Phil Gerbyshak | June 14, 2007 10:14 PM | Permalink to Comment