Come one, come all! Wow, do we have some great treats for this week’s Carnivale of Customer Service! If you’ve just stumbled upon this blog, I welcome you ;) Please stick around for some great customer service stories and tips…
- Darryl Rosen of Grand Slam Customer Service shared all his new articles that he has posted over at Ezine Articles. A treasure of information for anyone seeking resources for customer service information ;)
- Bill Gammell of the UberEye Marketing Blog submitted a story and tip via email:
Don't be the one to end it.
Julie cut my hair today. She asked me something that not many people that cut my hair ask. She asked, "Is there anything else at all that I can do for you?"
Most of my haircuts end with "there you go!" Which is fine. But asking a customer if you can do anything else or if they found everything they were looking for in your store (as long as you are sincere…we can tell the difference!) is a small gesture that can go a long way.
Tip: When working with customers, don't assume you are done with the transaction unless the customer tells you they are done (and don't forget to ask… sincerely).
- Service Untitled shares The Easiest Way to Get to Know Your Customer. This is a great method to know - especially if you have a big company with many customers. I’m a big note-taker. When I used to work in a call center, I always made it a point to make some kind of note about the caller to let my fellow co-workers know a little bit more about them when the customer called again. It definitely helps - especially when the customer is calling about an ongoing issue.
- R.B. Wallis of Spectacular Service shares a spectacular customer service experience with Crystal Cruises. I can already feel the good vibes spreading throughout the blogosphere from this story ;)
- Building customer loyalty requires both the ability to relate to your customers and the ability to deliver on your commitments. Glenn Ross posts about two books that can help you become successful at both. I’m adding these to the reading list!
- I’ve been on a quest to find the best Audi dealership here in San Diego. So far I’ve given Miramar Audi an A+ in customer service. I tell you why over at my Audi Blog…
Well, that’s it for this edition of Carnivale of Customer Service! The next Carnivale is Monday, June 18th. My fellow Know More Media blogger, Carolyn Manning of ProductivityGoal has volunteered to host a future Carnivale at her blog, so perhaps she’ll agree to do the next one! I’ll keep y’all posted!
For more information on how you can participate, visit the Carnivale of Customer Service guidelines page!
Photo Credit: badrobot
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