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Jun 1
Are You Contagious?
Endless amounts of time and energy are spent thinking about and developing viral marketing campaigns.  With so many modes of communication available to us, it’s so easy to transmit information to thousands, if not millions, of people.

But how do you get the word to spread about your company?  My answer in three words:

Great Customer Service


Are you surprised by my answer?

Sure, you could come up with a funny video about your company and post it on YouTube, but that’s not as contagious as good energy that comes from people who care about other people…who communicate the core message of the brand…Those are the people that spread energy and make lasting impressions.  

Happy and smiling people are contagious.  Viral marketing campaigns are contagious for about ten minutes.  

So, are you contagious?

 

Attitude

2 Comments/Trackbacks




You are so right Maria. Great customer service is easy, it's fun, and it works.

So why don't more companies provide it? I don't have the answer, I'm just curious what you think about this, or what your readers think. If I knew the answer, I could help break down the barriers, but I really don't know.

Phil,

That's a great question and something I'll have to ponder and do an article on. Thanks for inspiring ;)

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