The University of Michigan has put out their latest American Customer Satisfaction Survey and guess what? The IRS ranks better in customer service than the airline industry! Frankly, I don’t know how that could be since the IRS *cough* steals money from us on a daily basis. Oh, but I digress…
Tom Barlow over at BloggingStocks says this about the survey results:
I suspect the difference is that the IRS frisks us electronically, lets us keep our nail files, and even its worst berths in Leavenworth include a little elbow room and access to a toilet. The IRS doesn't care if, after they've fleeced us, we stand up and shout in pain.
Hmmm…I guess Tom has a good point…
What I’m surprised to see is that Verizon Wireless has topped T-Mobile! Check out more of the ACSI quarterly scores…
Reminder: The Carnivale of Customer Service is on Monday! Email your customer service story, experience or blog post to maria [at] customersarealways.com
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