Devoted to customer service and the principles of exceptional customer services

In a single day I can spend about ten hours or so on the computer.  However, lately I’ve found that I’ve been spending quite a bit more and not getting as much accomplished.  Why is that?  

Well, as you may or may not know, I run several blogs -- so there’s statistics to review, orders to fill, PR people to deal with, people to thank, blog feeds to read…and boy, do I love to read!! 

What I’ve come to realize is that I’m missing those real connections - the ones where you just pick up the phone and hear someone’s voice…to feel that positive energy that helps you survive.  Feeling that sense of accomplishment that you’ve helped someone with a problem or simply put a smile on their face.  

We can sometimes get caught up in our little bubble - especially if we’re a manager or an executive.  There are reports and sales to go over, phone calls to suppliers, meetings, meetings and more meetings about things that have nothing to do with our customers or things that won’t benefit our employees.  Those customers and employees - friends, if you will - are the real connections.

Are you connecting?    

"We are here to awaken from the illusion of our separateness.." -- Thich Nhat Hanh