I just finished eating a Subway Sandwich and I have to just say that it was a horrible sandwich. After eating at Quizno’s for so many years I’ve become accustomed to Quizno's sandwiches that are bursting with flavor and not skimpy on the meat. The roast beef sandwich I had at Subway was rubbery and there was about seven pieces of meat in it. My expectations of a great tasting sandwich were met with much disappointment. And to think, Subway's motto is "Eat Fresh!"
No more Subway roast beef sandwiches for me!
Are you delivering the great products or customer service that your customers are expecting from you? Are you setting a good standard and do your employees know what those expectations are? Do you even know what your customers’ expectations are?
Read more:
The Power of Expectations by Dan Kennedy
Managing Customer Expectations by Ron Shevlin
Other resources:
this guy obviously works at quizno's. subway sandwiches are the best.
Posted by: Anonymous | September 14, 2007 5:42 PM | Permalink to Comment