Well, recently BusinessWeek editor Jessi Hempel interviewed Craigslist’s CEO, Jim Buckmaster. Want to know how to run a successful online community? Here’s what Buckmaster says:
Something we learned early on is the more we can get out of the way and let users do things for themselves, the less you have to depend on someone in an office. Users are better positioned than staff to serve themselves and help each other. The other thing is following up on feedback. The site has been hammered into shape by millions of requests over 12 years. Everything you see there today is the result of user feedback.
Craigslist listens to what people have to say…Are you responding to your customers’ feedback, good or bad?
Read more of the interview at BusinessWeek…
They surely do. When you have Craig himself down in the trenches each day engaging with the community to cover anything that did not seem aparant on the site itself, it really cant get any better than that.
Posted by: Sameer | May 22, 2007 2:34 PM | Permalink to Comment