Devoted to customer service and the principles of exceptional customer services

Service Untitled has a great article pointing out the differences between “client” and “customer”.  Many people use these words interchangeably, but I guess there is a distinct difference between the two.  When I was a real estate agent I called the people I worked with “clients”, however when I was in retail, I called people “customers”.  A friend of mine cringed when I used to say “customer” because her company stressed that people should be called “guests”.  

Whatever label you call these people who pay you for your product or service - bottom line, these people are valuable and should be treated good!  

For more definitions, Ron over at Brand Curve gives us the difference between a client and a consumer…