Devoted to customer service and the principles of exceptional customer services

I am so looking forward to partying with y’all here at the Carnivale today ;)  If you’re new here and want to participate, visit the Carnivale of Customer Service info page.  

As always, we have something to learn from each of these contributors, so let the fun begin!

Glenn Ross of Customer Service Experience tells us about his adventure in hunting for compact fluorescent bulbs.  What I learned from reading Glenn’s story is that part of good customer service is knowing what people are looking for and adjusting your inventory according to their needs.  Customer service is not just about treating your customers good, it’s about providing for their needs as well. 

 

We’ve heard it time and time again, “Patience is a virtue”. Patience is the one thing that many of us practice all day every day.  If you need more of it in your life and want to some tips, visit INNside Innkeeping at the Fish Creek House.

For those of you who missed the awesome three-part interview with Dell’s VP of customer service, click on over to Service Untitled now!  What “stupid decisions” (Dick Hunter’s words, not mine!) did Dell make and what are they doing to improve?  

Well, that’s it for this edition of Carnivale of Customer Service!  Thank you to those of you who contributed.  It’s much appreciated!

Would you like to share your customer service story or article for the next Carnivale?  Send them over to maria [at] customersarealways.com.