Well, here we are folks…it’s May, the flowers are bursting with joy and I know that many of you are full of energy - ready to take on all the good customers that are coming your way ;)
Today is the Carnivale of Customer Service and although it’s a short and sweet edition, you’ll walk away with a few good nuggets to start off the week on a good note!
Darryl Rosen, the President of Grand Slam Customer Service emailed me a story…
Recently my family and I traveled from Vail, Co to Chicago. When the plane landed the flight attendant asked us to fold our blankets so that the plane could be turned around more quickly. What a crazy thing to say. As the airlines cut our benefits and charge us extra for everything else, why should we be concerned with how fast they turn their planes around. By that time, we’re already going to be looking for our lost luggage!
Since when did blanket folding make a plane turn around more quickly? Or was this the doings of a lazy person who didn’t want to do their job? I’ll have to ask my flight attendant friend about that one!
We all know that car shopping can sometimes be a long, dreadful experience - at least that’s been my experience for the past fifteen years! I’ve heard about CarMax, but never really paid much attention to the company until Service Untitled’s interview with Jack Hightower - the VP of Sales at CarMax. I may have to put CarMax to the test the next time I buy a car ;) Read the interview in two parts: Part 1 and Part 2
Well, that's it for this edition of the Carnivale! Next Carnivale is May 21...so mark your calendars and remember to email your customer service story or link to maria [at] salondemaria.info before midnight on May 20th!
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