Devoted to customer service and the principles of exceptional customer services

Today I was listening to one of Esther and Jerry Hicks’ shows over at Hay House Radio where Esther was telling us a story of how they like to call in a lunch order to the hotel restaurant and have the food delivered to their room.  That way when they get to the hotel room, the food comes just in time and they don’t have to wait or rush through lunch - they can just enjoy it and then go back to their seminars.  

Well, one of the employees in the hotel restaurant told them that according to “company policy”, they couldn’t deliver food to their room.  The employee passed the phone to the manager who told her about the same “company policy” and that they were short-handed.  However, Esther insisted that she really didn’t want to have to wait - she just wanted to enjoy her food and not rush through lunch.  Finally, the manager told her, “Ok, we’ll do our best to accommodate you.”

We assume that the manager finally realized that instead of wasting all that time arguing with Esther about “company policy”, it was easier to just deliver the food.  It saved each of them time and energy sitting there on the phone!