When a customer calls you on the phone, do you really listen to your customers when they’re telling you their problem? Here’s a perfect example of not listening that just happened five minutes ago…
I called the downtown San Diego post office because I had a problem accessing my PO box…
Me: Hi, I tried to access my box the other day, but it was locked for some reason.
Postmaster Lady: Uh, well, what’s wrong with it?
Me: Uhhh, that’s why I’m calling you! (Someone needs to practice their listening skills!)
See what I mean about not listening? Yes, sometimes it can be a very hectic day, but what I found to be very helpful when answering the phones when it’s very busy is to take a deep breath and place your mind and concentration on the voice at the other end of the line.
I came across this article titled The Art of Listening which offers some great tips…Are you listening today? What? You didn't hear what I just said? Read this post all over then!
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